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About the Role

We’re seeking a passionate and dedicated Endpoint Administrator to provide frontline support and maintenance for enterprise endpoint devices, ensuring they remain secure, up to date, and aligned with company IT policies, while offering end-users reliable access to necessary tools. If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

Responsibilities

• Provide first-line technical support for endpoint devices (Windows, macOS, iOS, Android).
• Diagnose and resolve common hardware and software issues.
• Escalate complex problems to higher-level support teams when necessary.
• Assist with provisioning, imaging, and deployment of new endpoint devices.
• Apply standard configurations and policies through endpoint management tools (e.g., Intune, SCCM, JAMF, NinjaOne).
• Support onboarding of new users with device setup and configuration.
• Monitor compliance with security policies (patching, antivirus, encryption).
• Ensure endpoint devices receive timely updates and security patches.
• Report and escalate security-related incidents.
• Maintain accurate records of endpoint devices and peripherals.
• Track hardware lifecycle and coordinate with procurement for replacements.
• Document troubleshooting steps and resolutions in knowledge base systems.
• Provide end-user guidance and training on proper device use.

Requirements

• Basic knowledge of endpoint operating systems (Windows, macOS, iOS, Android).
• Familiarity with endpoint management platforms (e.g., Microsoft Intune, SCCM, JAMF, AirWatch).
• Understanding of basic networking concepts (IP, Wi-Fi, VPN).
• Strong problem-solving skills and customer service orientation.
• Excellent verbal and written communication skills.
• CompTIA A+, Network+, or equivalent certification.
• Experience in a help desk or IT support environment.
• Knowledge of ITIL practices for incident and request management.

Skills

• Endpoint operating systems
• Endpoint management platforms
• Networking concepts
• Problem-solving
• Customer service
• Communication

Location

• Greene, NY

Work Type

• In-person

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $65,440 - $83,895 per year

Benefits

• Relocation assistance
• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans
• No-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance
• Company-Paid Short-Term Disability
• Company-Paid Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture

About the Company

• Toyota Material Handling North America (TMHNA) is the industry leader in forklift sales, comprising two main brands: Toyota Material Handling and The Raymond Corporation.
• We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”.
• With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Equal Opportunity

• Not specified