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About the Role
Welcome and assist patients upon arrival, creating a warm and positive first impression. Optimize the daily appointment schedule to ensure full utilization with minimal gaps. Effectively manage the recall system and maintain accurate, up-to-date patient records. Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations. Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts. Proactively manage potential cancellations and address objections to encourage patients to keep their appointments. Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.
Responsibilities
- Welcome and assist patients upon arrival, creating a warm and positive first impression
- Optimize the daily appointment schedule to ensure full utilization with minimal gaps
- Effectively manage the recall system and maintain accurate, up-to-date patient records
- Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
- Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
- Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
- Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
Requirements
- Minimum 1 year of Dental Administration experience is required
- Experience with dental software programs is required
- Candidates must be legally authorized to work in Canada
Skills
- Dental Administration
- Dental software programs
Location
- Canada
Work Type
- Full-time
Experience Level
- 1 year of Dental Administration experience
Salary/Compensations
- $25.00 - $30.00/hour
Benefits
- Competitive pay with annual reviews
- RRSP matching
- Comprehensive total-rewards package
- Gym discounts
- Insurance savings
- Entertainment deals
- Employee and Family Assistance Program
- Career development with industry-leading CE
- Social and networking events
- Flexible, work-life balanced environment
About the Company
- At Southwood Dental Studio, we combine leading-edge dental technology with a warm, personalized approach to care.
- Our team takes pride in delivering high-quality dentistry while ensuring every patient feels comfortable and valued.
- Join a practice where teamwork, growth, and exceptional patient experiences come first.
- We are committed to building a workforce that reflects the diversity of the communities and patients we serve.
- Our purpose is to provide the best care for our patients.
- We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes.
- We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.
Equal Opportunity
- We are committed to building a workforce that reflects the diversity of the communities and patients we serve.
- Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.