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About the Role

The Conference Sales Manager is responsible for driving revenue through the sale of meeting spaces, audiovisual services, and food and beverage offerings, ensuring every detail is executed with precision and excellence. This position focuses on generating new business, cultivating client relationships, managing booking pace, and securing repeat conference and group programs, all while maintaining exceptional service standards.

Responsibilities

Drive conference and meeting sales by developing new business within corporate, association, and group markets through strategic prospecting, outreach, and site inspections.
Manage the full sales cycle from initial inquiry through contract execution and seamless event handoff.
Maximize hotel revenue by identifying upselling opportunities across meeting packages, audiovisual services, and catering.
Work closely with internal departments to ensure all conference requirements—including room setups, breakout sessions, technology, and food and beverage—are executed flawlessly.
Serve as a key point of contact for clients, guiding them through the planning process.
Attend BEO and resume meetings, ensuring clear, consistent communication across all teams.
Welcome and engage with clients on-site, reviewing event flow and introducing operational leaders.
Prepare monthly 90-day forecasts.
Contribute to the annual budget and sales strategy.
Stay informed on market trends and competitive activity to identify new opportunities.
Partner with culinary and banquet teams to curate exceptional conference offerings.
Manage client requests and concerns with professionalism and urgency to ensure satisfaction.
Build strong relationships that drive repeat business and reinforce loyalty to the Hard Rock brand.
Maintain a sharp focus on organization, attention to detail, and elevated service standards.

Requirements

A proactive mindset with the ability to anticipate and exceed client needs.
A polished, professional service style with strong attention to detail.
Proven ability to manage multiple events and timelines in a fast-paced environment.
Ownership of the client journey from inquiry to execution.
Strong organizational, communication, and time-management skills.
A collaborative approach that supports a high-performing, energetic team culture.
Leadership qualities that inspire confidence and trust with both clients and internal teams.
Strong problem-solving skills and the ability to remain composed under pressure.
Applicants must be authorized to work in the United States.

Skills

Sales
Client Relationship Management
Revenue Maximization
Upselling
Event Planning
Communication
Organization
Time Management
Problem-Solving
Leadership

Location

Midtown Manhattan

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$87,500 - $112,500

Benefits

Comprehensive benefits package
Medical
Dental
Vision
Paid time off
Retirement savings
Employee perks

About the Company

Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy.
At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience.
The Seminole Tribe of Florida acquired Hard Rock International in March 2007.
Hard Rock International is one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.
Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Equal Opportunity

Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.