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About the Role

The Cargo Accounts department is the main point of contact for all billing and accounts queries for Air Canada Cargo within the UK. This role requires investigative skills to ascertain the legitimacy of claims and ensure efficient and accurate billing.

Responsibilities

• Action and record all customer enquiries received from external and internal customers.
• Perform relevant checks to establish justification for any customer queries and forward to responsible departments for investigation and authorisation.
• Work closely with the Customer Service Unit to eradicate billing errors.
• Contact customers to confirm and reject adjustment requests.
• Prepare Cargo adjustment as necessary using Word & Excel.
• Prepare CASS adjustments when required and arrange for the input of data into the Cargo accounting system (CITRIX).
• Prepare Cargo documentation for uploading to the Air Canada Cargo document management system (Odiss).
• Issue supplementary invoices and apply credit control processes.
• Provide support and deputise for the Cargo Accounts Coordinator where required.
• Process new credit account applications and update participant file database, communicate irregularities, suspensions and additions when necessary.
• Approve payment of invoices through the Ariba Invoicing System.
• General duties as assigned relative to Cargo Accounts.
• Ensure compliance with ACU online training.

Requirements

• Must have the permanent and unrestricted right to live and work in the United Kingdom.
• Previous Cargo experience an advantage.
• Good computer skills with a high level of accuracy.
• Good verbal and written skills.
• Must be a team player and represent Air Canada in a professional manner.
• Must have an ability to use tact, good judgement and initiative, with a flexible attitude and willingness to make decisions for the benefit of both Air Canada Cargo and our Customers.
• Ability to work under pressure, plan workload and meet deadlines with minimal supervision.
• Conform to Company grooming standard.
• Ability to access the AC Aeronet and independently research the AC publications to determine Company procedures and processes.
• Required to wear PPE in designated high-risk areas.
• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
• Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Skills

• Microsoft Office
• Cargo experience
• Computer skills
• Verbal skills
• Written skills
• Tact
• Good judgement
• Initiative
• Flexible attitude
• Decision making
• Ability to work under pressure
• Workload planning
• Meeting deadlines
• Minimal supervision
• Research skills
• English fluency

Location

• United Kingdom

Work Type

• Full-time

Experience Level

• Entry level

About the Company

• Air Canada is an iconic Canadian symbol, recently ranked the best Airline in North America.
• Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Equal Opportunity

• As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.