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About the Role

We are seeking a self-motivated, customer-oriented Appliance Repair Technician with excellent communication skills to represent our brand at customer locations while diagnosing, troubleshooting, and repairing premium domestic appliances.

Responsibilities

• Travel to customer locations to diagnose, troubleshoot, and repair Miele equipment using factory training, service manuals, and computerized tools.
• Level and adjust equipment, including plumbing, gas, and electrical connections.
• Install and instruct customers on the proper use of equipment.
• Organize and maintain the company-provided vehicle, including tools, test equipment, and computers.
• Complete all service calls and warranty documentation accurately and in a timely manner.
• Maintain required parts inventory by ordering replacement parts and conducting inventories as needed.
• Maintain the delivery truck in safe and working order.

Requirements

• 100% local daily travel required.
• A valid driver's license.
• Good computer skills with knowledge of Microsoft Office.
• Ability to apply concepts of basic math.
• Ability to read, write, and comprehend instructions, correspondence, and memos in English.
• Ability to multi-task.
• Ability to work professionally with colleagues and be a team player.
• Ability to manage difficult customer situations.

Skills

• Excellent communication skills
• Basic plumbing skills
• Basic electrical skills

Location

• Customer locations

Work Type

• Full-time
• Daily travel

Experience Level

• Not specified

Education Level

• High school diploma or general education degree (GED)

Salary/Compensations

• $50,000 to $69,000 annually plus bonus

Benefits

• Comprehensive health, dental, and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Discounted gym membership
• Generous Employee Purchase Program
• Wellness and volunteer programs

About the Company

• For over 125 years, Miele has been a family-owned, family-run company.
• Miele strives for a healthy balance between employee demands and appreciation.
• Miele's objective is to be 'forever better' through employee specialist knowledge, ambition, and forward-thinking.
• Miele ensures employees experience and profit from a good working environment.
• Living and passing on Miele values and working in teams to develop innovative products are important parts of the Miele culture.
• Miele is a world market leader in the premium domestic appliance segment.
• Miele's success is built on the aspiration to do it forever better.
• Employees who meet Miele's standards of quality and professionalism grow personally and professionally.
• Miele has over 23,000 employees in 50 countries.

Equal Opportunity

• Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace.
• EOE/AA:M/F/D/V