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About the Role

Lead the Email team, responsible for building and maintaining the core infrastructure that delivers billions of personalized emails a month and processes associated reporting data. This includes a highly parallelized platform for personalization and sending emails at scale, REST APIs for subscription management, web pages for preference management, and dashboards for customer email domain configuration.

Responsibilities

• Work closely with product, design, and engineers to build new features based on customer feedback.
• Scale the email channel as message volume grows.
• Recruit, coach, and develop team engineers.
• Solve major engineering challenges by guiding key architectural decisions.
• Contribute code in high-leverage cases.
• Take broad responsibility for the team’s vision, goals, and processes.
• Contribute to making engineers better and share knowledge.

Requirements

• 5+ years of software engineering experience with a strong track record of success.
• 2+ years leading high-performing teams.
• Thrive on a high level of autonomy and responsibility.
• Ability to dig into technical details to inform decisions.
• Ability to communicate effectively and make hard decisions and tradeoffs.
• Experience building foundational systems at scale.
• Experience spearheading software projects that significantly advanced organizational goals.

Skills

• Ruby
• Rails
• MongoDB
• PostgreSQL
• Redis
• Sidekiq
• JavaScript
• React

Location

• United States

Work Type

• Hybrid

Experience Level

• 5+ years of software engineering experience
• 2+ years leading teams

Salary/Compensations

• $160,162 - $282,952/year
• OTE $180,000 - $318,000/year

Benefits

• Equity grants of restricted stock (RSUs)
• Competitive compensation
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Fertility benefits
• Equal paid parental leave
• Formal career pathing
• Learning platforms
• Yearly learning stipend
• Curated in-office employee experience
• Opportunities to give back to the community
• Annual company-wide Volunteer Week
• Donation matching
• Employee Resource Groups

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™
• Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
• Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
• From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
• The company has repeatedly been recognized as a Leader in marketing technology by industry analysts.
• Voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.
• Named a 2025 Best Companies To Work For by U.S. News & World Report.
• Named a 2025 America’s Greatest Companies by Newsweek.
• Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

• At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
• We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• If you hesitate to apply for a role unless you meet 100% of the criteria, we encourage you to apply, as we’d love to meet you.