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About the Role

The Cash Management Specialist processes payments and other monetary and non-monetary transactions on mortgage customers’ accounts.

Responsibilities

• Review and post incoming mortgage loan payments from various sources.
• Review and make decisions on exceptions received from lockbox.
• Research and resolve exception items.
• Process transaction reversals.
• Receive and process checks from the mail room.
• Generate borrower correspondence related to payment processing.
• Complete tasks assigned by other departments related to cash and payment processing.
• Research and resolve transaction inquiries.
• Monitor and process funds held in suspense.
• Monitor bank accounts for incoming funds and to ensure no overdrafts occur.
• Submit and process funds transfers between bank accounts.
• Balance and reconcile funds including borrower payments, tax and insurance funds, and other monetary transactions.
• Monitor control reports to ensure posting accuracy.
• Process disbursements and reclasses.
• Perform other duties and projects as assigned.

Requirements

• High school diploma, equivalent, or equivalent work experience required.
• Hands-on work experience in mortgage accounting, cash posting, bank account reconciliation, or banking (teller preferred).
• Working knowledge of consumer loans.
• Ability to review and accurately interpret information on a loan history statement.
• Working knowledge of loan payments and their components.
• Experience posting cash to customer accounts.
• Experience reconciling high volume bank accounts.
• Experience addressing customer inquiries.
• Problem-solving skills.
• Must be able to work night shift, including occasional weekends.
• Knowledge of basic accounting functions, cash processing, or reconciling tasks.
• Experience working general ledger or bank accounting software packages.
• Strong PC Skills.
• Proficiency in MS Windows, Excel, Outlook, and Word.
• Ability to learn and adapt to new technology quickly.
• Knowledge of commonly used terminology, concepts, practices, and procedures within the mortgage industry.
• Ability to meet time deadlines while working under pressure.
• Ability to effectively handle simultaneous tasks and projects in a fast-paced environment.
• Ability to work independently or as a member of a team.
• Strong business writing and math skills.
• Ability to effectively analyze loan account related problems and define solutions.
• Must be able to verify identity and employment eligibility to work in the U.S.
• Ability to sit or stand for long periods of time.
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight.
• Ability to operate office equipment requiring repetitive hand movement and fine coordination, including keyboard use.
• Ability to verbally communicate to exchange information.
• Ability to see in the normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

Skills

• Mortgage accounting
• Cash posting
• Bank account reconciliation
• Banking (teller preferred)
• Consumer loans
• Loan history statement interpretation
• Loan payments
• Customer inquiries
• Problem solving
• Basic accounting functions
• Cash processing
• Reconciling tasks
• General ledger software
• Bank accounting software
• MS Windows
• MS Excel
• MS Outlook
• MS Word
• Mortgage Servicing Platform (MSP)
• MSP Cash Workstation
• Payment posting systems
• Business writing
• Math skills
• Analysis

Location

• On Site, Austin TX

Work Type

• On Site
• Full-time

Experience Level

• DOE

Education Level

• High school diploma or equivalent
• College Degree in Accounting, Finance or Business a plus

Salary/Compensations

• $22.00 - $27.00/hr

About the Company

• New American Funding enables clients of all backgrounds to accomplish the American dream of homeownership by offering a diverse product suite, competitive pricing, and our promise to provide a timely and efficient closing.
• Our dedication to client service during the transaction extends after the closing while we service their mortgage.
• This passion for client service is displayed in every step of the homeownership experience with focus on fulfilling our client’s needs in a manner that enhances their standard of living.

Equal Opportunity

• EOE/M/F/D/V. Drug-free workplace.