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About the Role

We are looking for a HR Operations Transformation lead to help build the operational foundations required for our next stage of growth. This role will report to the Head of HR Operations & Payroll and will have responsibility for directly managing the HR Operations and Analytics team, to improve how HR operates day to day. The focus will be on connecting systems, simplifying processes, improving data quality, introducing automation and helping HR adopt practical AI use cases. This is a hands-on transformation role for someone who enjoys fixing messy processes, making systems work better and creating a smoother experience for employees, managers and HR colleagues. Improve the employee and manager experience through more efficient, consistent and user-friendly HR operations. This role is initially offered as a 12-month fixed-term contract with significant scope to shape the future HR operating model.

Responsibilities

Review current HR and Talent Acquisition processes and identify where they are manual, inconsistent or inefficient.
Design and document clear, scalable HR processes across the employee lifecycle.
Improve workflows for onboarding, employee changes, approvals, background checks, exits and other core HR activities.
Work with HR, Payroll, IT, Finance and other teams to ensure systems and processes connect properly.
Improve handoffs between Talent Acquisition, HR Operations, Payroll, IT and hiring managers.
Support improvements to the HR tech stack, including HRIS (Bamboo HR), ATS (TeamTailor), Payroll (Deel) and workflow tools.
Improve integration and data flow between HR, payroll, recruitment, ERP and other business systems.
Ensure HR processes, documentation and data management practices are compliant, auditable and scalable across multiple countries.
Drive adoption of new processes, systems and ways of working across HR and the wider business.
Identify opportunities to automate repetitive HR tasks and reduce manual work.
Lead practical AI use cases across HR, such as employee query handling, policy access, onboarding support, recruitment admin, document creation, reporting and process guidance.
Track the impact of automation and AI through time saved, quality improvements and better employee experience.
Ensure AI and automation solutions are introduced responsibly, with appropriate consideration for data privacy, security and compliance.
Improve the quality, consistency and usability of people data.
Support the creation of dashboards and regular reporting across headcount, attrition, hiring, onboarding, employee changes and HR operations.
Act as the custodian of HR data, the reporting of that data and the accuracy of it.

Requirements

Experience in HR systems, people operations, HR transformation or process improvement.
Strong systems thinking and the ability to connect processes, tools and data.
Experience improving HRIS, ATS, workflow or automation tools.
Strong process-mapping and problem-solving skills.
Good understanding of people data, reporting and dashboards.
Confidence working with HR, Payroll, IT, Finance and Talent Acquisition teams.
Curiosity and practical experience or strong interest in AI and automation.
Experience working in a multi-country or scaling business environment.
Strong project management and delivery skills.
A hands-on, practical and improvement-focused mindset.
Comfortable operating at pace and creating structure within a fast-changing environment.
People leadership experience.

Skills

HR systems
People operations
HR transformation
Process improvement
Systems thinking
Process mapping
Problem-solving
People data
Reporting
Dashboards
AI
Automation
Project management
Delivery

Location

10 countries

Work Type

Fixed-term contract

Experience Level

Senior Manager

Salary/Compensations

Annual salary reviews
Promotions
Performance bonuses

Benefits

9% pension contribution from employer
Health Insurance
Dental Insurance
Group Life Assurance
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level

About the Company

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.
Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.
Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Equal Opportunity

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.