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About the Role
At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment.
Responsibilities
- Handle customer inquiries and complaints
- Maximize every sales opportunity by upselling and cross-selling profitable products
- Document and update customer records based on interactions
- Maintain a knowledge base of the evolving products and services
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
Requirements
- Experience in retail, sales, retention and/or data entry
- Minimum of 2 years customer service experience in a call center environment
- Experience supporting luxury brand products and services
- Experience supporting home appliances
- Positive and professional demeanor
- Excellent written and verbal communication skills both English and Spanish
- Has experience supporting consumer products and/or services.
Skills
- Customer Service
- Upselling
- Cross-selling
- Data Entry
- Problem-solving
- English
- Spanish
Location
- Brownsville Office - Austin, TX 78735
Work Type
- Remote
- Work From Home
Experience Level
- Entry
Education Level
- Minimum HS diploma, college preferred
Salary/Compensations
- $12.50 - $13.00 Hourly
Benefits
- Equipment Provided
- Paid Training
About the Company
- At ACC Premiere, we're passionate about customer service.
- Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms.
- Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment.
- We inspire and develop employees to be able to effectively empathize with consumers.
- We create experiences that provide promotion opportunities from within.
- We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!
Equal Opportunity
- ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.