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About the Role

As an Equipment Service Technician (EST), you will diagnose, repair, and maintain dental equipment while delivering responsive, professional customer service within your assigned territory. You will manage service requests, provide repair updates, offer guidance on equipment care and upgrades, and coordinate vendor repairs when required. You will also support territory growth by prospecting new customers and promoting preventative maintenance agreements and related service solutions. In addition, you will complete work orders, billing, collaborate with internal teams, and maintain flexibility to meet customer needs, including occasional evening or weekend work.

Responsibilities

Diagnose, repair, and maintain dental equipment
Deliver responsive, professional customer service
Manage service requests
Provide repair updates
Offer guidance on equipment care and upgrades
Coordinate vendor repairs
Support territory growth by prospecting new customers
Promote preventative maintenance agreements and related service solutions
Complete work orders and billing
Collaborate with internal teams
Maintain flexibility to meet customer needs, including occasional evening or weekend work

Requirements

Hands-on, customer-focused technician with a strong interest in mechanics and electronics and a passion for solving problems
Technical training and experience in a service or equipment environment
Confidence to communicate clearly and professionally with customers
Organized, detail-oriented, and technologically savvy
Comfortable using computer systems to manage service records, track repairs, and ensure accurate, timely documentation
Strong interpersonal and communication skills to build trust, explain technical concepts clearly, and identify opportunities to add value through service solutions
Enjoy working in dynamic environments, whether at customer sites or in a shop setting
Physically capable of lifting, unpacking, and moving equipment up to 100 lbs
Adaptable and flexible, willing to adjust schedule when needed to ensure customers receive timely and exceptional service

Skills

Equipment Repair
Preventative maintenance
Dental equipment
Troubleshooting
Customer service
Technical support

Location

Toronto, Ontario
Ontario

Work Type

ONSITE
Field

Education Level

Technical training

Salary/Compensations

$65,000– $75,000

Benefits

Compensation package including salary, bonus opportunity, health benefit plans, company vehicle/allowance, and pension
Opportunity to engage and participate in a variety of team perks, corporate and wellness initiatives
Focus on individual talent development and success
Focus on well-being

About the Company

Henry Schein Global Is A Health Solutions Company Powered by A Network of People and Technology
Our 900+ Team Schein Members in Canada work together to support dental and medical practitioners, practices and businesses providing supplies, equipment, service, and digital technology driven through an all-encompassing business solutions approach which brings our Corporate Mission to life: “To help our customers be more successful, so they can focus on delivering the best quality care.”
Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today.
In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served.
Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.
Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company.
Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.
We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted.
We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.
No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Equal Opportunity

Henry Schein Canada, Inc. is an equal opportunity employer committed to accommodating the needs of applicants with disabilities. Should you require an accommodation throughout the recruitment and selection process due to a disability, please contact Human Resources.
Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.