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About the Role

The Specification Service Coordinator supports the specification service process by efficiently processing customer service requests, retrieving plans and communications from various technologies, and reviewing architectural and structural plans to determine if enough information has been provided to begin the drawing service request. This role provides responsive daily customer service to customers, service providers, and the sales team, ensuring requests are clarified, scheduled, and communicated effectively to drive customer satisfaction and reliable service delivery.

Responsibilities

Process incoming specification service requests within established turnaround targets (e.g., 24-hour request processing) and ensure accurate service entry.
Clarify incomplete or ambiguous requests by contacting customers, sales, and/or service providers to confirm scope, timelines, and required deliverables.
Schedule, track, and prioritize work in alignment with business needs and direction from leadership.
Execute service support transactions accurately and timely; maintain organized documentation and records in designated systems.
Respond to customer questions, troubleshoot issues, and drive resolution to prevent repeat issues; document learnings and propose process improvements.
Develop and maintain strong relationships with internal and external customers to support satisfaction and repeat business.
Coordinate across functions to ensure consistent service delivery and workload balancing.

Requirements

2+ years of experience in customer service, operations coordination, administrative support, or a similar service-oriented role.
Ability to read and understand wood frame construction documents.
Knowledge of building materials and common construction industry standards.
Strong communication skills (written and verbal) with the ability to work with customers, sales, and technical service providers.
Highly organized with strong attention to detail; able to manage multiple requests and deadlines simultaneously.
Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new systems.
Ability to work effectively across organizational boundaries and collaborate within a team environment.
Experience supporting a design/specification, construction materials, or building products environment.
Familiarity with ticketing/CRM or service request tools (e.g., C4C Service Cloud, SAP, or similar).

Skills

Customer service
Operations coordination
Administrative support
Reading construction documents
Building materials knowledge
Construction industry standards
Written communication
Verbal communication
Attention to detail
Time management
Microsoft Office Suite (Outlook, Excel, Word)
System learning
Collaboration
Ticketing systems
CRM systems
Service request tools

Location

Easton, PA
Richmond, VA
Charlotte, NC
Jacksonville, FL
Denver, CO
Tacoma, WA
Albany, OR
Salt Lake City, UT
Phoenix, AZ
Dallas, TX
Austin, TX
San Antonio, TX
Houston, TX

Work Type

Work from home
Onsite (occasional)

Experience Level

Experienced

Salary/Compensations

$58,000 - $88,000

Benefits

Annual merit-increase program
Annual Incentive Program (cash bonus targeting 5-25% of base pay)
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
Pre-tax Health Savings Account with company contribution
Voluntary Long-Term Care
Employee Assistance Programs
Support for personal volunteerism
Diversity networks
Mentoring programs
Training and development opportunities
401k plan with paid company match
Annual company contribution to 401k (5-25% of base salary)
3 weeks of paid vacation (first year)
11 paid holidays per year

About the Company

Weyerhaeuser is leading the world's structural framing market with innovative products, systems, and services for a variety of residential, Multi-Family, light commercial and home improvement applications worldwide.
We support our vision by providing an array of proprietary software applications (Javelin™, Forte®, Estima™, CAD) that allow our strategic partners to design, layout and perform material optimization for engineered lumber and other structural frame products.
We sustainably manage forests and manufacture products that make the world a better place.
We’re serious about safety, driven to achieve excellence, and proud of what we do.
With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.

Equal Opportunity

Weyerhaeuser is an equal opportunity employer.
Inclusion is one of our five core values, and we strive to maintain a culture where all our people feel a sense of belonging, opportunity and shared purpose.
We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join, stay and thrive with our team.