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About the Role

This role focuses on delivering tailored onboarding solutions for new business customers using the RiskNarrative Digital Onboarding & Financial Crime platform. You will act as a trusted advisor, combining platform configuration expertise with technical guidance, including supporting clients’ technical teams through API integration and development. Working closely with Client Directors and stakeholders, you will gather and translate requirements into effective solutions, provide training and strategic insight, and help shape customers’ financial crime approaches. The role balances hands-on configuration with technical collaboration, ensuring a seamless onboarding experience and excellent customer service throughout the full lifecycle.

Responsibilities

Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
Using expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers
Presenting, analysing, problem solving, training and configuring the RiskNarrative platform
Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
Working closely with customers to develop financial crime strategies
Configuring the RiskNarrative platform to best enable customers to achieve their objectives
Gathering client requirements by asking the right questions
Documenting details to configure systems whilst liaising with internal and external stakeholders
Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements

Requirements

Experience implementing & configuring bespoke customer SaaS products
Demonstrate knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks
Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit
Demonstrate excellent teamwork and verbal and written communication skills
Ability to work closely with customers at all levels, investigator to C Suite
Ability to handle multiple streams of work simultaneously
Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service

Skills

RiskNarrative platform configuration
API integration
REST API
JSON
XML
Webhooks
Financial Crime knowledge (Application Fraud, Transaction Fraud, KYC, AML, Data, Credit)
Teamwork
Communication (verbal and written)
Customer service
Problem solving
Training
SaaS implementation

Location

London
EMEA

Work Type

Full-time
Onsite

Experience Level

Mid-level

Benefits

Generous holiday allowance with the option to buy additional days
Health screening
Eye care vouchers
Private medical benefits
Wellbeing programs
Life Assurance
Contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days for volunteering
Access to employee resource groups
Access to learning and development resources
Access to employee discounts scheme via Perks at Work

About the Company

LexisNexis Risk Solutions is the essential partner in the assessment of risk.
Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data management.
LexisNexis Risk Solutions' businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions.
Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries.
LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries.

Equal Opportunity

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.