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About the Role
As a Dental Concierge at Royce Dental, you will be the first impression of the clinic, setting a welcoming, seamless, and personalized tone for every patient's experience.
Responsibilities
- Welcome patients in person, over the phone, and via email
- Manage and optimize the appointment schedule, including filling last-minute openings
- Handle patient inquiries, referrals, and communication with other offices
- Explain treatment plans, insurance coverage, and payment options
- Process billing and insurance claims accurately
- Follow up on outstanding accounts receivable
- Maintain accurate and up-to-date patient records
- Support the clinical team to keep daily operations running smoothly
Requirements
- Minimum 1 year of experience in administration, reception, or customer service
- Dental or healthcare experience is an asset
- Strong organizational and multitasking skills
- Excellent communication and a patient-first approach
- Professional, friendly, and calm under pressure
- Comfortable working in a fast-paced, team-oriented environment
- Experience with dental software (ClearDent, Dentrix, AbelDent) is an asset
- IPAC certification is a bonus
Location
- Etobicoke, ON
Work Type
- Full-time
Salary/Compensations
- $25-30 per hour
About the Company
- Royce Dental is part of Passion Dental Group, a growing network of clinics across Ontario focused on delivering high-quality care with a hospitality-driven approach.
- We believe dentistry is about more than clinical care—it’s about creating thoughtful, comfortable experiences for every patient.
Equal Opportunity
- Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process.
- We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team.
- Limited AI-enabled tools may be used solely for note-taking during phone screening interviews.
- If you require accommodation at any stage of the hiring process, please let us know by emailing careers@passiondental.ca