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About the Role

Lead critical enterprise loyalty strategies to accelerate growth and engage dedicated members. Serve as General Manager for the Rue365 and Gilt Unlimited Annual programs, building a top-tier loyalty experience that connects world-class brands to a new generation of shoppers. Mobilize a large cross-functional engine across merchandising, tech, and creative teams to maximize membership growth and member stickiness. Leverage technology, marketing strategy, and customer insights to future-proof loyalty offerings, ensuring maximum incremental value for millions of members and profitable growth.

Responsibilities

Drive the Loyalty Strategy P&L.
Take full P&L ownership of a key segment that generates a significant percentage of company revenue.
Set the annual plan and long-term strategy to achieve program objectives and deliver profitable growth.
Mobilize a large cross-functional engine across merchandising, tech, and creative teams to maximize membership growth and retention.
Own the complete lifecycle for new features and strategies.
Leverage customer insights and cutting-edge tech, including AI, to build superior customer experiences.
Move quickly to solve complex problems and unlock growth without letting perfection hinder progress.
Serve as the internal expert on top-tier customers.
Steer a comprehensive analytics agenda, solving complex marketing problems from hypothesis to execution.
Collaborate with technical and advanced analytics teams to prioritize builds that drive incremental profit and high Loyalty NPS.
Lead and develop a direct and indirect team.
Create an empowered environment where associates achieve their full potential.
Serve as a mentor within the broader Marketing team, leading with kindness and a focus on collective success.
Partner with Merchandising, Product, and Technology leadership to ensure loyalty objectives are integrated into the broader corporate strategy.
Synthesize complex analysis into clear, compelling narratives for the executive team and senior stakeholders.

Requirements

Proven ability to plan on a 12-month+ horizon while maintaining an action-oriented, test-and-learn approach.
Track record of leading high-performing teams and developing people to achieve their full potential.
Strong analytical acumen and innate curiosity.
Ability to define complex problem scope and steer prioritization with technical and advanced analytics partners.
Prior P&L ownership of a consumer-facing program.
Currently authorized to work in the United States on a full-time basis.
Position is not eligible for visa sponsorship now or in the future.

Skills

Strategic Thinker
Proven People Leader
Analytical Mindset
Customer-first thinking
Strong collaboration
Results-oriented
Tenacity
Leadership
Mentorship
Cross-functional collaboration
Data analysis
Insight generation

Location

New York, NY
Boston, MA

Work Type

Hybrid (2 days in the office required)
Full-time

Experience Level

8-10+ years in marketing or program management in a high-growth, entrepreneurial environment.
Preferred: Retail or e-commerce experience.
Preferred: Loyalty program experience.

Education Level

BA/BS in a quantitative field (Marketing, Economics, Mathematics).
MBA preferred.

Salary/Compensations

$180,000-$200,000

Benefits

Bonus/commission (depending on role eligibility)
Stock options (depending on role eligibility)
401(k) participation (depending on role eligibility)
Paid time off (depending on role eligibility)
Medical insurance (depending on role eligibility)
Dental insurance (depending on role eligibility)
Vision insurance (depending on role eligibility)
Basic life insurance (depending on role eligibility)
Associate discount

About the Company

Rue Gilt Groupe (RGG) combines three complementary brands: Rue La La, Gilt, and Shop Simon.
Premier off-price e-commerce portfolio company.
Model defined the online treasure hunt through daily sale events, offering over 5,000 premium and luxury brands at prices up to 70% off.
Believes in fashion for all, sparking delight through daily discovery and shopping as an occasion to celebrate.
Values: empowered, tenacious, passionate, collaborative, innovative, and kind.
Committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work.

Equal Opportunity

Rue Gilt Groupe is an Equal Opportunity workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.