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About the Role

We are seeking a HR Operations Transformation lead to establish the operational foundations for our next growth phase. This role focuses on enhancing HR operations through system integration, process simplification, data quality improvement, automation, and the adoption of AI use cases, ultimately aiming to improve the employee and manager experience.

Responsibilities

• Review current HR and Talent Acquisition processes to identify inefficiencies.
• Design and document clear, scalable HR processes across the employee lifecycle.
• Improve workflows for onboarding, employee changes, approvals, background checks, and exits.
• Collaborate with HR, Payroll, IT, Finance, and other teams to ensure system and process connectivity.
• Enhance handoffs between Talent Acquisition, HR Operations, Payroll, IT, and hiring managers.
• Support improvements to the HR tech stack, including HRIS, ATS, Payroll, and workflow tools.
• Improve integration and data flow between HR, payroll, recruitment, ERP, and other business systems.
• Ensure HR processes, documentation, and data management are compliant, auditable, and scalable across multiple countries.
• Drive adoption of new processes, systems, and ways of working.
• Identify opportunities to automate repetitive HR tasks.
• Lead practical AI use cases across HR functions.
• Track the impact of automation and AI initiatives.
• Ensure responsible introduction of AI and automation solutions, considering data privacy, security, and compliance.
• Improve the quality, consistency, and usability of people data.
• Support the creation of dashboards and regular reporting on key HR metrics.
• Act as the custodian of HR data, reporting, and accuracy.

Requirements

• Experience in HR systems, people operations, HR transformation, or process improvement.
• Strong systems thinking and ability to connect processes, tools, and data.
• Experience improving HRIS, ATS, workflow, or automation tools.
• Strong process-mapping and problem-solving skills.
• Good understanding of people data, reporting, and dashboards.
• Confidence working with HR, Payroll, IT, Finance, and Talent Acquisition teams.
• Curiosity and practical experience or strong interest in AI and automation.
• Experience working in a multi-country or scaling business environment.
• Strong project management and delivery skills.
• A hands-on, practical, and improvement-focused mindset.
• Comfortable operating at pace and creating structure within a fast-changing environment.
• People leadership experience.

Skills

• HR Systems
• People Operations
• HR Transformation
• Process Improvement
• Systems Thinking
• Process Mapping
• Problem-Solving
• Data Analysis
• Reporting
• Dashboards
• Project Management
• AI
• Automation

Location

• 10 countries

Work Type

• Fixed-term contract

Experience Level

• Senior Manager

Benefits

• 9% pension contribution from employer
• Health Insurance
• Dental Insurance
• Group Life Assurance

About the Company

• myPOS helps businesses grow and get paid by providing simple, smart, and accessible payment solutions.
• We offer free multicurrency accounts and powerful e-commerce tools to support businesses of all sizes.
• Founded in 2014, we focus on making payments easier and more accessible through modern technology and innovative ideas.
• Our mission is to help businesses get paid by leveraging technology and innovation to eliminate payment challenges.

Equal Opportunity

• myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.