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About the Role

As a Director, Commercial Services, you will be accountable for building and developing a portfolio of complex and high-value commercial accounts, generally with groups needing lending greater than $5,000,000. Success requires meeting financial objectives for profitable growth and retention, growing the commercial book through sound risk management, and soliciting new business relationships. You will also mentor and coach staff, embodying a member-centric approach while ensuring high standards of employee engagement, business results, and community engagement.

Responsibilities

Actively monitor and manage the profitability of commercial relationships with Members to build long-term, mutually beneficial relationships by understanding their goals, objectives, and business status.
Identify and initiate contact with Members, partners, community leaders, centers of influence, and prospects through a coordinated marketing plan to close deals and strengthen, protect, and grow the commercial book of business.
Maintain an ongoing sales pipeline and follow up on unsuccessful referrals/prospects.
Utilize financial and industry knowledge to assess and anticipate Member needs, proposing products/solutions that align with their needs and business objectives. Keep Members informed of product benefits and new offerings.
Structure, negotiate, and document complex credit and cash management arrangements with segment Members and prospects, often in partnership with Commercial Credit. Assess risk in relationships.
Demonstrate strong working knowledge and analytical skills in balance sheets, cash flow mechanics, and business plans.

Requirements

Minimum 7-10+ years of progressive experience in sales/service and managing a diverse portfolio in a commercial banking environment.
Strong and thorough knowledge of the commercial banking marketplace and the assigned market area’s key industries and competitive positioning.
Expert knowledge of segment strategies, structure, and its lending and deposit products and services.
Excellent analytical, relationship, interpersonal, communication, presentation, and team skills.
Strong business acumen with a demonstrated ability to initiate action to achieve results and meet deadlines while respecting corporate values.
Ability to work independently with confidence and a strong commitment to Member service.
Leadership, organizational, impact, influencing, and presentation skills.
Ability to interact at any level within the organization and in a business development capacity within the community.
Advanced credit and interviewing techniques, credit investigation, and underwriting skills.
Member Focus: Prioritize Members.
Proactive: Anticipate needs and identify opportunities to provide superior service.
Open Communication: Engage in honest and transparent dialogue to build trust and relationships.
Business Savvy: Continuously acquire and apply job-related knowledge.
Partner Orientation: Initiate collaboration and maintain productive relationships.
Integrity: Act with openness, honesty, and respect.
Talent Developer: Nurture and support direct reports, identify strong team members, and develop digital and analytical skills.
Creates a Supportive and Positive Team Environment: Foster an environment that encourages innovation, risk-taking, and learning; share best practices; leverage team strengths.
Comfort learning and adopting new digital tools, with an openness to using AI-enabled technology to enhance productivity, accuracy, and the Member experience.
Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.
Critical Thinking: Ability to analyze, evaluate, and interpret information, applying logic and problem-solving to make decisions.
Data Driven: Leverage data and insights to improve member experience and business efficiency.
Curiosity & Flexibility: Comfortable navigating change and uncertainty, ask questions, explore options, and continuously learn and grow.

Skills

Sales
Service
Portfolio Management
Commercial Banking
Risk Management
Business Development
Mentoring
Coaching
Financial Analysis
Credit Analysis
Cash Management
Relationship Management
Interpersonal Communication
Presentation Skills
Teamwork
Business Acumen
Leadership
Organizational Skills
Influencing
Independent Work
Member Service
Digital Tools Adoption
AI Technology Integration
Low/No Code Tools (e.g., Microsoft Power Platform)
Generative AI Productivity Tools (e.g., Microsoft Copilot)
Critical Thinking
Data Analysis
Problem Solving
Curiosity
Flexibility

Location

700 Richmond Street, London
200 Speedvale Ave. W., Guelph

Work Type

Hybrid

Experience Level

7-10+ years progressive experience

Education Level

Post secondary education in accounting, finance, commerce, business administration, or equivalent work experience

Salary/Compensations

CAD $95,000 - $130,000 annually

Benefits

Inclusive and collaborative working environment
Tools and technology to delight candidates and clients
Opportunity to work with and learn from diverse industry leaders
Hybrid work arrangements
Fun work environment

About the Company

Meridian's aspiration is to integrate purpose into everything they do for people, the planet, and communities.
Meridian believes in creating opportunity and meeting people where they are.
Meridian's vision is to be recognized as the financial institution with the most local impact, supported by a purpose-driven Value Proposition to its Members.
Meridian takes the time to understand its members’ businesses, anticipate their needs, and provide customized solutions.
Meridian's obligations are to its Members, not shareholders, and it prioritizes the best interests of its Members and communities.
Meridian offers full-service commercial banking solutions, including daily banking products, lending services, cash management, insurance, and investments.
Meridian is shaping the future of banking, seeing talent as a catalyst for sustainable growth, community impact, and future-readiness.

Equal Opportunity

Meridian is committed to promoting an inclusive, accessible environment where all employees and customers feel valued, respected, and supported.
Meridian is dedicated to employing a workforce that reflects the diversity of its communities and Members.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.