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About the Role

The Assistant Studio Manager supports the Studio Manager and Head Coach in daily business operations, staff development, and promoting a #Morelife theme for members. This role involves contributing to the success of a fast-paced fitness studio, building community relationships, and delivering a best-in-class customer experience.

Responsibilities

• Collaborate with the Studio Manager and Sales team to enhance studio effectiveness and efficiency.
• Maintain a safe and clean studio environment.
• Conduct telephone inquiries, follow-up calls, and customer care calls.
• Assist with the proper onboarding of all clients.
• Ensure superior customer service.
• Manage and participate in marketing events.
• Motivate the Sales Associate team to achieve membership sales goals.
• Provide oversight of the sales team.
• Assist with hiring, onboarding, and training all studio staff.
• Drive daily, weekly, and monthly membership goals.
• Measure key performance sales indicators, including package offerings, membership renewals, retail and concession sales, and workout traffic.
• Build relationships with members and the community to maintain and grow the member base.

Requirements

• Associate's degree.
• Functional computer skills.
• Excellent customer service skills.
• 2 years of experience in a sales quota environment.
• Ability to multi-task and stay organized in a fast-paced environment.
• Positive, motivating, and effective interpersonal communication skills.
• Desire to lead employees and motivate teams.
• Flexibility to work retail hours, including days, nights, weekends, and holidays.
• Ability to manage difficult or emotional customer and employee situations.
• Attend all relevant OTF training programs.
• Recommended participation in 1-2 OTF classes per week to effectively describe workouts.
• 1 year of sales experience (preferred).
• 1 year of customer service experience (preferred).

Skills

• Leadership
• Motivation
• Mentorship
• Outgoing and energetic personality
• Teamwork
• Passion for fitness
• Computer proficiency
• Customer service
• Multitasking
• Organization
• Interpersonal communication
• Sales
• Marketing
• Lead generation
• Social media
• Client building and retention
• Business growth

Location

• Brooklyn, New York, NY

Work Type

• Full-time
• Onsite
• Flexible schedules
• Days
• Nights
• Weekends
• Holidays
• 34-40 hours per week

Experience Level

• 2 years in a sales quota environment
• 1 year of sales experience (preferred)
• 1 year of customer service experience (preferred)

Education Level

• Associate's Degree or Higher

Salary/Compensations

• $23.00 per hour
• Commission
• Bonuses
• Store Discounts

Benefits

• Health Insurance plans (for eligible employees)
• Flexible schedules
• Free workouts
• Fitness casual dress-code
• Passionate, collaborative work environment
• Ongoing sales training and development
• Paid training

About the Company

• Orangetheory Fitness is a trendsetting franchise fitness organization.
• Over 1,200 locations open in the US and Canada.
• Over 550 new fitness studios under development nationally and internationally.
• A world-class fitness company.

Equal Opportunity

• Orangetheory Fitness provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
• The company takes affirmative action to ensure applicants are employed and employees are treated during employment without regard to these characteristics.
• Discrimination of any type will not be tolerated.