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About the Role

Provide first-line support for NYSE Group live production trading platforms, identifying, troubleshooting, managing, and escalating trading-related issues. Partner with cross-functional teams to ensure seamless and uninterrupted market operations. This customer-facing role requires a motivated self-starter who thrives in a fast-paced environment, balancing independent work with effective cross-functional collaboration. This position primarily supports NYSE Group's extended trading hours operations during overnight shifts.

Responsibilities

Provide real-time trading operational support for all NYSE Group Exchanges.
Monitor trading activity, system performance, and electronic trading across all Exchange products.
Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions.
Assist member firms with inquiries related to order types, routing behavior, and trading functionality.
Engage with System Operations for the escalation of production issues and understanding of system workflows.
Consult with Technology, Product Management, and Relationship Management teams to onboard users and resolve technical issues.
Coordinate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.
Disseminate market status updates and operational notices in a timely manner.
Collaborate with Floor Operations teams to address and resolve real-time trading inquiries.
Develop deep expertise in proprietary trading systems and back-office tools to effectively support client interactions and operational workflows.
Contribute to cross-functional initiatives that improve operational efficiency and client experience.
Support process documentation and post-incident reviews to drive continuous operational improvement.

Requirements

3+ years of experience in a trading environment, including roles such as trader, trader's assistant, exchange or broker-dealer trading operations, or alternative trading system (ATS).
Demonstrated hands-on experience with trading systems and exchange operations.
Active FINRA Series 7 license.
FINRA Series 57 license (a plus).
Strong analytical and problem-solving abilities with a critical-thinking mindset.
Excellent written, verbal, and interpersonal communication skills.
Proven ability to make quick, sound decisions under pressure.
Demonstrated ability to manage multiple priorities in a fast-paced, time-sensitive environment.
Strong client focus with a collaborative, team-first mindset.
Comfort working overnight and non-traditional hours in a 24/7 trading environment.

Skills

MS Office Suite (Word, Excel, Access, PowerPoint)
SQL (a plus for issue investigation)
Analytical thinking
Problem-solving
Critical thinking
Written communication
Verbal communication
Interpersonal communication
Decision-making
Time management
Client focus
Collaboration
Teamwork

Location

Remote-eligible
Hybrid (if commutable to a company office for training and bi-annual visits)
Illinois
New York
California

Work Type

Full-time
Overnight role
8:00 PM – 4:00 AM ET (Sunday-Friday)

Experience Level

3+ years of experience in a trading environment

Education Level

Bachelor's degree from an accredited institution

Salary/Compensations

Remote Base Salary Range: $65,000 – $85,000 USD
Illinois Base Salary Range: $65,000 – $85,000 USD
New York Base Salary Range: $65,000 – $85,000 USD
California Base Salary Range: $81,600 – $106,500 USD

Benefits

Healthcare coverage (medical, dental and vision)
401(k) plan
Life insurance
Time off
Paid leave for qualifying circumstances

Equal Opportunity

Intercontinental Exchange, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to legally protected characteristics.