Client Success Executive at Craft Gin Club | England | Rezi

Client Success Executive at Craft Gin Club

Client Success Executive

Craft Gin Club · England

2 months ago

Client Success Executive

Craft Gin Club · England

2 months ago
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About the Role

We are looking for a proactive, highly organised Partnerships Account Executive to join our Partnerships team. This role is crucial for ensuring our commercial partners have a positive experience, driving growth and maintaining our reputation within the drinks industry.

Responsibilities

  • Develop close working relationships with box partners and own the relationship from campaign sign off to completion.
  • Understand partner objectives, communicate them internally, and collaborate with teams to develop bespoke campaigns.
  • Manage campaign execution, ensuring timely and successful delivery by internal teams.
  • Collect, analyse, and synthesise campaign data into comprehensive reports for partners.
  • Create monthly surveys on the Zoho platform to gather member feedback for partners.
  • Understand and pitch our marketing products suite to complement partner campaigns.
  • Work closely with the Family of Distillers post-campaign to maintain Craft Gin Club's reputation.

Requirements

  • Outstanding account management/client services skills.
  • Passion for delivering a seamless service for partners.
  • Excellent organisational skills.
  • Confidence in building new and existing relationships.
  • KPI and target driven with a need to prove yourself and achieve objectives.
  • Time management - able to meet deadlines.
  • Ability to work well with internal stakeholders.
  • Excellent communication skills, both written and verbal.
  • Attention to detail.
  • Personable & approachable.
  • Proactive and leads with own initiative.
  • Ability to hit the ground running and manage multiple projects simultaneously.
  • Strong knowledge of commercial partner processes.
  • Strong analytical and problem-solving abilities.

Skills

  • Account management
  • Client services
  • Campaign development
  • Campaign coordination
  • Partner reporting
  • Data analysis
  • Zoho platform
  • Stakeholder management
  • Communication (written and verbal)
  • Problem-solving

Location

  • Hybrid

Work Type

  • Hybrid working
  • Flexible working hours

Experience Level

  • 1-2 years experience in account management role
  • Experience working in a startup environment (desirable)
  • Passion for food & drink (desirable)

Benefits

  • 25 days holiday, increasing with service (plus bank holidays)
  • Real career development opportunities
  • Regular team socials and events
  • Staff discount across our online store
  • Monthly tastings and product experiences

About the Company

  • Craft Gin Club is the UK’s leading gin subscription club, delivering discovery, delight and expertly curated experiences to tens of thousands of members across the UK every month.
  • We deliver rare and exclusive spirits, original cocktails, inspiring stories, and unforgettable experiences.
  • We are ambitious, creative, fast-moving, and collaborative.
  • We believe work should be engaging, rewarding, and enjoyable.