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About the Role

As Kraken’s Global Practice Lead for Operating Model, you will build and lead a global delivery practice that owns and evolves Kraken’s enterprise Operating Model blueprint. You are the ultimate subject matter expert on how high-performing, product-led, data-enabled businesses operate at scale. This role has global responsibility across APAC, Europe and North America and directly manages all Senior Client Delivery Leads for Operating Model.

Responsibilities

Develop & lead Kraken’s strategy for client Operating Model transformation, focused on aligning operations, product, technology and data to drive enterprise performance.
Define the design principles and blueprint for Kraken’s Operating Model across structure, governance, accountability, decision-making and performance management.
Create proven, repeatable models for reducing cost to serve, improving productivity, increasing decision velocity and strengthening cross-functional alignment — generating potential IP and future revenue opportunities for Kraken.
Create concrete workstream activities, milestones and deliverables for the Operating Model workstream, embedded alongside every Kraken migration.
Hire and build out a team of experts that deliver the Operating Model blueprint to clients while continuously improving the model and reducing time to transformation.
Inspire and influence senior executives at Kraken clients around structural and organisational change.
Inspire and mobilise teams across Kraken, particularly within Human Design, Tech Delivery, Client Success and Product.
Identify recurring structural and operating challenges across transformations and mobilise solutions to solve them at scale.
Act as the senior Operating Model expert in Sales presentations and guide enterprise transformation conversations.
Act as the go-to expert for Transformation Directors when they need Operating Model practice expertise.
Build and manage consistent, global training content for CDLs within Operating.
Collaborate with Kraken’s Product and Engineering teams to ensure organisational design and operating structures fully leverage Kraken’s technology.
Embody the Kraken culture and ways of working.

Requirements

Deep experience leading and operating within highly cross-functional organisations — aligning operations, product, technology and data around shared outcomes.
Hands-on leadership in fast-paced, high-growth or high-change environments where clarity, speed and resilience are critical.
A strong point of view on how high-performing businesses operate — including decision-making, performance management, governance and cross-functional alignment.
Experience embedding new operating behaviours and building leadership capability, not just redesigning structures.
The credibility to advise at C-suite level while also rolling up your sleeves and guiding teams through practical implementation.
The ability to codify experience into scalable frameworks, training and practical playbooks.
Experience in utilities, energy or similarly complex, regulated sectors.
Applicants must have the right to work in the country that they're applying to, at the time of application.
Provide CV in English.

Benefits

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5.

About the Company

Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system.
From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
At Kraken, we're powering the most innovative energy and utility businesses globally.
Our technology enables smarter grids, optimised generation and exceptional customer experience.
Clients choose Kraken to improve customer experience, reduce cost to serve and increase their ability to innovate and grow.
To achieve this, they must evolve how they are structured, how they make decisions, how product and operations align, and how data flows through the organisation.
Kraken’s unified technology and data platform enable transformation.
The Operating Model Practice ensures clients are structurally built to win with it.
As Kraken expands across energy, water, telco and beyond, we need a clear, global standard for how modern, interconnected utilities should run.

Equal Opportunity

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.
U.S. based candidates can learn more about their EEO rights here.