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About the Role

As a Service Advisor, you will be the primary point of contact between customers and the service department. The ideal candidate is energetic, professional, organized, and passionate about delivering an exceptional customer experience while maintaining efficient shop operations. This role is for individuals who thrive in a fast-paced dealership environment and enjoy building customer relationships.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document repair requests
• Recommend maintenance and repair services based on vehicle needs
• Communicate repair updates and timelines clearly with customers
• Coordinate with technicians and service management to ensure efficient workflow
• Prepare repair orders and estimates accurately
• Follow up with customers regarding vehicle status and completed repairs
• Deliver outstanding customer service throughout the repair process
• Help maintain high CSI and customer satisfaction scores

Requirements

• Previous automotive service advisor experience preferred
• Ability to multitask and work efficiently in a fast-paced environment
• Experience with Dealertrack DMS is a plus
• Professional appearance and positive attitude
• Valid driver’s license required
• Team-oriented mindset with a strong work ethic

Skills

• Strong communication skills
• Strong customer service skills
• Strong organizational skills
• Strong problem-solving skills

Location

• Huntington, Long Island

Work Type

• Full-time
• Onsite

Experience Level

• Previous experience preferred

Education Level

• Valid driver’s license

Salary/Compensations

• Competitive compensation with bonuses

Benefits

• Opportunities for growth within the dealership
• Supportive team environment
• Health benefits
• Paid time off
• 401(k)
• Employee discounts on vehicles and services
• Ongoing training and development opportunities

About the Company

• Our dealerships have proudly served the Long Island community for decades.
• Committed to delivering exceptional customer experiences.
• Family-owned and operated organization.
• Employees are the foundation of our success.
• Dedicated to providing a professional, supportive, and rewarding work environment.