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About the Role
On the APM team you’ll own each stage of the AI Agent building process, collaborating with engineering to design new product features, writing and testing prompt logic for specific customer use cases, and working with a customer’s executive team to define their AI roadmap. You’ll partner closely with every team at Decagon, becoming a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales them out to millions users.
Responsibilities
- Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.
- Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap.
- Run tight feedback loops into Engineering — influence feature development based on real customer needs.
- Represent Decagon externally — working closely with customers and prospects, participating in key deployments.
Requirements
- Have 6+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)
- Fluent in German with professional experience working and communicating in German-speaking environments.
- Deep technical acumen — able to understand and shape AI agent designs.
- Strong communication and relationship-building skills.
- Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.
Skills
- AI agent designs
- Communication
- Relationship-building
Location
- in-office
Work Type
- full-time
Experience Level
- 6+ years of relevant experience
Education Level
- A Computer Science, Engineering, or Math degree — or equivalent technical experience.
Salary/Compensations
- €145k – 180K OTE + Offers Equity
Benefits
- Take what you need vacation policy
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office
About the Company
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- We’re an in-office company, driven by a shared commitment to excellence and velocity.
- Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.