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About the Role

As a key member of the European Account Management team, you will excel at client management, including subscription renewals, identifying upsell/cross-sell opportunities, addressing queries, providing demos, and completing administrative tasks. You will become an expert on the real estate market, subscriber base, and systems to become a successful individual account manager within a market-leading news, research, data analytics, and technology company.

Responsibilities

• Serve as the primary contact for subscriber account issues and queries.
• Handle administrative tasks such as generating subscriber usage reports, database cleanup, and conducting product demonstrations.
• Articulate the value of Green Street’s products by understanding client needs and demonstrating how solutions improve business processes and address gaps.
• Conduct consultative account mapping and regular client check-ins.
• Prepare for and conduct research to support assigned accounts.
• Become an expert on the Green Street product suite and client base.
• Manage subscription renewals to achieve account growth and revenue expansion targets.
• Collaborate with colleagues across functions and business units to share ideas, best practices, and training.
• Deliver informative presentations confidently, both in-person and remotely.
• Ensure subscribers receive best-in-class customer service through proactive communication.
• Investigate and resolve bugs and technical issues in collaboration with the product management team.
• Provide feedback to the commercial team and inform clients of new product features and launches.

Requirements

• Bachelor’s degree in business, finance, or a related field, or equivalent experience.
• Highly motivated, eager to learn, coachable, with a great attitude.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication and interpersonal skills.
• Disciplined, organized, and capable of managing one's own schedule.
• 2+ years of sales and account management experience in software, financial services, real estate technology, data analytics, or technology-driven B2B environments.
• Proven ability to engage clients strategically.
• Strong understanding of financial concepts and principles as they relate to client needs.
• Commercially driven approach.
• Familiarity with Salesforce, Outlook, Mailchimp, and Excel.
• Proficiency in Continental European languages is a valuable asset, but not required.
• Must be currently authorized to work in the United Kingdom without the need for visa sponsorship.

Skills

• Client Management
• Subscription Renewals
• Upsell and Cross-sell Identification
• Subscriber Query Resolution
• Product Demonstrations
• Administrative Tasks
• Consultative Selling
• Account Mapping
• Presentation Delivery
• Customer Service
• Problem-Solving
• Communication
• Interpersonal Skills
• Salesforce
• Outlook
• Mailchimp
• Excel

Location

• United Kingdom

Work Type

• Full-time
• Flexible work arrangements

Experience Level

• 2+ years of sales and account management experience

Education Level

• Bachelor’s degree in business, finance or related field preferred and / or commensurate experience

Salary/Compensations

• Eligible for a performance bonus

Benefits

• Comprehensive benefits package including company provided medical, dental insurance and cash plan
• Company provided life assurance, critical illness and income protection coverage
• Personal pension plan with matched employer contributions
• Company paid holidays and summer half day Fridays
• Access to employee assistance programme and wellbeing resources
• Tax free cycle scheme and IT equipment
• Season ticket loan
• Company sponsorship to further education

About the Company

• Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence.
• With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions.
• A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger.
• We’re building a company culture where differences are celebrated and valued.

Equal Opportunity

• Green Street is an Equal Opportunity Employer.
• Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.