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About the Role

The Public Affairs Adviser will help shape how the organisation engages with key regulatory, government, and parliamentary stakeholders. This role involves supporting and delivering stakeholder engagement plans, building strong relationships, and representing the organisation externally. You will monitor developments in the financial services and regulatory landscape, attend stakeholder meetings, lead internal briefings, draft consultation responses, and respond to enquiries strategically.

Responsibilities

Support and deliver stakeholder engagement plans.
Build strong relationships with stakeholders.
Represent the organisation externally.
Work closely with internal teams to ensure joined-up, consistent messaging.
Monitor developments across the financial services and regulatory landscape.
Attend regular meetings with stakeholders.
Lead internal briefings for senior leaders.
Draft responses to stakeholder consultations.
Respond to stakeholder enquiries in a strategic, timely way.
Inform consultations.
Share insight that drives understanding of our work.
Help position the organisation as a trusted voice in the sector.

Requirements

Proven experience engaging with external stakeholders in a regulatory, government or policy environment.
A clear understanding of the UK regulatory or policy landscape, ideally within financial services.
Experience using data, research or evidence to inform recommendations, briefings or decision-making.
Demonstrable experience drafting clear, concise written outputs (e.g. briefings, consultation responses, stakeholder communications).
Proven ability to manage competing priorities and deliver work in a fast-paced environment with changing demands.
Ability to demonstrate strong influencing skills and sound judgement when handling stakeholder issues or sensitive enquiries.
Experience translating complex information into accessible briefings or engagement materials for different audiences.
Ability to show effective collaboration with internal teams and subject matter experts to achieve shared outcomes.
Strong communication skills, including the ability to build credibility and relationships with senior stakeholders.
Evidence of being proactive, adaptable and outcome-focused, with a keen interest in financial services and the wider regulatory environment.

Skills

Stakeholder engagement
Relationship building
External representation
Internal communication
Regulatory monitoring
Briefing senior leaders
Drafting consultation responses
Strategic communication
Influencing skills
Judgement
Translating complex information
Collaboration
Communication skills
Proactiveness
Adaptability
Outcome-focused

Location

London, Exchange Tower (Hybrid)

Work Type

Permanent
Full-time
Hybrid

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

From £42,025

Benefits

Health plan
Gym memberships
Mental health support
Courses
Mentorship
Promotions
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Private medical insurance
Virtual GP
Critical illness cover
Life assurance cover
Technology scheme
Cycle to work scheme
Will-writing service
Gym membership discounts
Fully equipped on-site gym open 24/7 in London only

About the Company

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services, helping resolve disputes between consumers or small businesses and their financial service providers.
The Public Affairs Team sits within the Communications directorate and leads the organisation’s engagement with key regulatory, government and parliamentary stakeholders.
The team focuses on strengthening external relationships, raising awareness of our service, and sharing insight to influence improvements across the financial services sector.
This is a fast-paced area, working at the centre of policy, reputation and stakeholder engagement.
The team supports several strategic priorities, monitors developments across the regulatory landscape, and ensures the organisation is well positioned to respond to emerging issues and influence the wider environment effectively.
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
We want everyone to perform at their best and feel able to be themselves.
We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We are proud to be a Disability Confident Leader.
Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.