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About the Role
Assistant managers maintain a positive representation of Kings Park Hardware by providing outstanding customer service consistent with company values. They assist the store manager in overseeing an efficient, motivated, and productive sales team and are expected to continually expand their knowledge of the retail industry and leadership.
Responsibilities
- Provide excellent customer service, assisting customers in person and on the phone.
- Answer customer questions, help find merchandise, and suggest add-on sales.
- Process special orders.
- Assist the store manager with store opening and closing procedures.
- Foster teamwork and encourage high standards of customer service.
- Assist with regular inventory stock-taking.
- Respond to and resolve customer complaints.
- Manage store operations and staff in the store manager’s absence.
- Ensure compliance with all store policies and safety standards.
- Assist in merchandising, including setting planograms, endcaps, and power aisle displays.
- Maintain signage, including promotional signage.
- Participate in inventory ordering and pricing.
- Train and monitor training of sales associates and cashiers.
- Support store staff with daily tasks as needed.
- Identify and respond to shoplifters and theft according to store policy.
- Attend and occasionally lead staff meetings.
- Suggest and initiate changes to improve business processes and operations.
Requirements
- Outstanding customer service skills and a professional attitude.
- Ability to supervise employees and understand leadership fundamentals.
- Working knowledge of store products with a willingness to learn.
- Organized, self-starter capable of independent thinking and problem-solving.
- Strong math, reading, writing, and communication skills.
- Capacity to follow through on assignments and self-motivated.
- Efficiently operate the store’s point-of-sale system.
- Knowledge of MS Word and PowerPoint.
- Knowledge of effective sales methods and techniques.
- Ability to lift up to 80 lbs.
- Ability to work a flexible schedule, including weekends and holidays.
Skills
- Customer service
- Leadership
- Product knowledge
- Organization
- Independent thinking
- Problem-solving
- Math
- Reading
- Writing
- Communication
- Point-of-sale system operation
- MS Word
- PowerPoint
- Sales methods
- Sales techniques
Work Type
- Flexible schedule
- Weekends
- Holidays
Benefits
- Locally owned and operated
- Career Advancement Opportunities
- Employee discounts
- 401(k) matching
- Competitive salary
- Free uniforms
- Training & development
About the Company
- Kings Park Hardware is locally owned and operated.