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About the Role

As a Technical Success Manager (TSM), you will help strategic customers realize measurable business value from Forma (formerly Autodesk Construction Cloud) by designing and implementing scalable workflows, integrations, and data insights. You will lead the technical components of customer engagements for large architecture, engineering, and construction (AEC) customers, translating business initiatives into practical Forma solutions.

Responsibilities

Serve as a subject matter expert in Forma, including platform capabilities, limitations, and integration possibilities.
Lead technical engagements with customers, analyzing workflows and designing solutions that support improved project and construction processes.
Configure and optimize Forma workflows including document management, RFIs, submittals, field workflows, and model coordination.
Design dashboards, reports, and analytics that help customers track adoption, project performance, and operational outcomes.
Support integrations between Forma and enterprise systems such as ERP platforms, BI tools, and other construction technologies using available APIs and data connectors.
Conduct technical health checks, workshops, and training sessions that enable scalable platform adoption.
Partner with Customer Success Managers to execute initiatives defined in the Customer Success Plan, ensuring technical deliverables support customer business goals.
Map customer business initiatives to Autodesk capabilities and industry best practices to drive measurable ROI.
Share best practices, competitive insights, and customer success stories with the broader Customer Success organization.
Contribute to industry knowledge and thought leadership through collaboration, customer engagements, and internal knowledge sharing.

Requirements

5+ years of experience in the AEC industry or AEC technology industry.
Experience supporting or implementing construction technology solutions across project teams or organizations.
Strong understanding of construction workflows and project delivery processes.
Familiarity with SaaS platforms and technology adoption in enterprise environments.
Experience creating data dashboards, reporting, or analytics using construction project data.
Experience supporting digital transformation or technology change initiatives within construction organizations.
Ability to travel as needed to support customer engagements and internal collaboration.

Skills

Forma platform capabilities
Platform limitations
Integration possibilities
Workflow analysis
Solution design
Document management
RFIs
Submittals
Field workflows
Model coordination
Dashboard design
Report design
Analytics
SaaS platforms
APIs
Data connectors
Technical health checks
Workshops
Training
Customer Success Plans
Business initiatives mapping
Autodesk capabilities
Industry best practices
Best practices sharing
Competitive insights
Customer success stories
Industry knowledge
Thought leadership
Construction technology ecosystems
ERP systems
BIM tools
Project management platforms
Data integrations
Business intelligence tools
Power BI

Location

APAC

Work Type

Full-time

Experience Level

5+ years of experience in the AEC industry or AEC technology industry
Experience supporting or implementing construction technology solutions
Experience creating data dashboards, reporting, or analytics
Experience supporting digital transformation or technology change initiatives

Benefits

Comprehensive benefits package

About the Company

Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.

Equal Opportunity

We take pride in cultivating a culture of belonging where everyone can thrive.