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About the Role

The Housekeeping Manager supervises housekeeping and laundry operations to ensure quality standards and optimal guest service, aligning with hotel and company business objectives. This role is responsible for maintaining a clean hotel, organized housekeeping and laundry areas, and managing linen and supply inventory security. The focus is on guest and associate satisfaction, expense control, and product quality to contribute to the hotel's overall goals.

Responsibilities

Manage housekeeping and laundry operations to meet quality standards and provide optimal guest service.
Ensure the hotel is properly supplied, guest expectations are met, and the hotel is maintained and clean.
Ensure all staff are properly trained and have the necessary supplies and equipment.
Lead the delivery of clean rooms that meet brand standards for time, product, and placement.
Monitor performance and make recommendations for human resources actions with the Operations Manager.
Recruit, develop, and manage Housekeeping staff with the Operations Manager.
Inspect assigned suites and public areas for cleanliness and repair, advising employees of deficiencies and providing retraining.
Perform housekeeping duties, including making beds and cleaning guest suites.
Manage the hotel's laundry operation and the proper use of commercial laundry equipment with the Maintenance Manager.
Inventory and maintain par levels for linen and supplies with the Operations Manager.
Maintain procedures for security of lost and found items.
Promote teamwork and quality service through daily communication.
Enforce hotel standards, policies, and procedures within the housekeeping department.
Act as "Manager on duty" as required.
Ensure compliance with federal, state, and local health and safety laws.

Requirements

High School Diploma or equivalent.
Five years of housekeeping experience.
Minimum of one year of supervisory training/experience.
Previous experience in the extended stay industry is preferred.
Ability to speak, read, and write fluent English; other languages are beneficial.
Reading and writing abilities are required for effective communication, task completion, supply ordering, instruction comprehension, and equipment manual/safety information reading.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem-solving, reasoning, motivating, organizational, and training abilities.
Ability to prioritize and organize work assignments.
Experience with Microsoft Office is preferred.
Must be able to stand, bend, climb, kneel, and move about the facility frequently.
Will be required to regularly use commercial cleaning chemicals.
Ability to carry, lift, or pull items weighing up to 50 pounds.
Must be able to work mornings, evenings, weekends, and holidays.
Complete a full application in addition to attaching a resume.

Skills

Housekeeping operations management
Guest service delivery
Staff training and development
Inventory management
Budgeting
Problem-solving
Teamwork and coordination
Enforcing standards and policies
Health and safety compliance
Microsoft Office (preferred)

Location

Various locations (implied by hotel company)

Work Type

Full-time

Experience Level

Supervisory experience required
5+ years housekeeping experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$67,000 - $70,000

Benefits

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

About the Company

Sonesta International Hotels is the 8th largest hotel company in the U.S. and is growing rapidly.
They offer an epic blend of full-service and focused hotels in major cities with a diverse portfolio of owned, managed, and franchised properties.
Sonesta is driven by the human side of hospitality, delivering service with passion, loyalty with purpose, and experiences that connect.
Their mission is 'Together We Thrive,' bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries.

Equal Opportunity

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.